Customer Success Manager

About Buildapay

Buildapay empowers contracting businesses with smart payment solutions, contractor management, and milestone-based billing. We help general contractors and subcontractors streamline invoicing, verify work, and manage project financials with accuracy and transparency.

What you'll be doing

• Onboard and support customers as they adopt Procure-Flow, Sync-Core, Bill-Flex, and Work-Sure.
• Conduct product training, answer technical questions, and troubleshoot integration issues.
• Gather feedback and work with product and engineering to improve our solutions.
• Build lasting relationships with customers and drive retention and expansion.

Requirements

• 1+ years of experience in customer success, implementation, or technical support (SaaS preferred).
• Strong communication skills and ability to explain complex workflows clearly.
• Comfort with data, integrations, and construction or finance terminology.
• Self-driven and organized—you manage your own pipeline and customer touchpoints.
• Experience in construction, contracting, or ERP/accounting software is a plus.

If you're passionate about helping customers succeed and want to grow with a product-focused team, we'd love to hear from you.